Privacy Policy

How we collect, use, and protect your information.

Effective Date: January 1, 2024

Coastwise Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.coastwisehealth.com) or use our services. Please read this policy carefully. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide when filling out contact forms, insurance verification forms, or scheduling requests.
  • Health Information: Information related to your health, treatment history, insurance coverage, and other clinical details provided during intake, assessment, or the course of treatment.
  • Technical Information: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data collected automatically when you visit our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and contact form submissions
  • To verify your insurance benefits and facilitate admissions
  • To provide and coordinate your clinical treatment
  • To communicate with you about appointments, treatment, and aftercare
  • To improve our website, services, and user experience
  • To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

HIPAA Compliance

Coastwise Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) collected during the course of treatment is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided to all clients at intake.

Substance abuse treatment records receive additional protections under 42 CFR Part 2, a federal regulation that restricts the disclosure of substance use disorder patient records. We do not disclose these records without your written consent, except as permitted by law.

Your rights under HIPAA include the right to access your health records, request corrections, and receive an accounting of disclosures. For questions about your health information, please contact our Privacy Officer using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small data files stored on your device that help us understand how visitors use our site.

We may use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand site traffic and usage patterns (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings.

You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website but will not prevent you from accessing it.

Third-Party Services

Our website may use third-party services that collect information about your visit, including:

  • Google Analytics: For website traffic analysis. Google Analytics collects anonymized data about your browsing behavior. You can opt out using the Google Analytics Opt-Out Browser Add-on.
  • Google Maps: For displaying our location. Google may collect data in accordance with its own privacy policy.
  • Form Processing Services: Contact and insurance verification form submissions may be processed through secure third-party services that are compliant with applicable privacy regulations.

We do not control the privacy practices of third-party services and encourage you to review their respective privacy policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Coastwise Health does not sell personal information. To exercise your rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Coastwise Health — Privacy Officer
1366 W 7th Street
San Pedro, CA 90732
Phone: (424) 536-3002
Email: privacy@coastwisehealth.com

Call (424) 536-3002